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How do we find the driver after arriving?
At the airport you will be met in the arrivals area by a representative of YOR TRAVEL. Please look out for someone with a black and yellow YOR sign. As you come through the sliding doors from baggage reclaim please follow the barrier round to your left. Ahead of you and to your right you will see the car hire reps waiting area (near the POLICE STATION). If you do not see the airport rep as you come out of the arrivals area he may be with another client. He has a mobile phone and you may call him on [00351] 969 777 854 or [00351] 969 787 039
How do I pay?
You pay the driver in the airport; in cash [Euro]. We accept VISA, MasterCard, American Express and Diners.
Do you have booster seats and baby seats?
Yes, baby seats and booster seats are free of charge. They must be reserved at the time of booking the transfer. The baby seats are front facing baby chairs designed for children between 20 and 45 Pounds. For smaller babies, we recommend our clients to bring their own seats to provide more comfort.
What happens if the flight is delayed?
If your flight is delayed, our reps will check the situation with Faro airport to always wait until your flight arrives.
Can I book the return trip from my destination?
Yes, you may previously book a round trip on our website or request it directly to our reps at the airport.
Are the passengers insured?
All drivers, passengers and vehicles are fully licensed and insured by the DGT/DGV.
We do not want to drive from the airport but would like to hire a car at our destination, can you arrange this?
Yes, we can deliver a rental car at the same time or later - delivery is free.
How long is the trip between airport and destination?
In general count a minute per euro.
How long will the driver wait for us to clear customs?
The driver will normally wait for 60 minutes before making enquiries with the airline, immigration and making a paging call. Only after all this and if there is no sign of the passengers the driver will leave the airport. If you are delayed in customs or baggage for more than 30 minutes after arrival please call our office on [00 351] 969 777 854 to ensure that the driver will wait for you.
Can we use the drivers phone?
Yes, charges are by minute.
We have lots of luggage, a mountain bike, a golf bag - will there be room?
Each passenger has an allowance of two suitcase or one golf/ski bag and one suitcase. If you have too much luggage, please contact us.
Can we stop off at the supermarket en-route?
By prior arrangement on a private transfer only, although not at peak times - a supplement may be applicable.
Is the transfer direct or do we stop en-route?
Transfers are direct, door-to-door.
Does the driver speak English?
All our drivers speak English.
Do I have to share a vehicle with other people?
Not unless you invite them.
How many people can travel in one of your cars?
For a maximum of 4 persons, we use a people carrier (Ford Galaxy, VW Sharan or similar). For up to 8 persons, we use a minibus (Mercedes Vito, Ford Transit or similar). This includes small children who count as one passenger for insurance purposes.
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